Shipping policy

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Occasionally, the order may take longer than initially expected. This may be caused by one of the following:

The garment or material is out of stock and needs to be ordered from the supplier
The product did not pass the post-production quality check and needs to be reprinted to ensure a high-quality standard.
The order contains 12 or more items.

Domestic and International Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

RATE NAME	Condition	Transit time	Price
Economy	$50.00 and up	5 to 8 business days	Free
Economy	0lb–5lb	5 to 8 business days	$4.90
Economy	5lb–70lb	5 to 8 business days	$19.90
Standard	0lb–1lb	3 to 4 business days	$6.90
Standard	1lb–5lb	3 to 4 business days	$9.90

CARRIER NAME	Handling fee	Transit time	Services
DHL Express (Discounted rates from Shopify Shipping)	—	Calculated	Worldwide
UPS® (Discounted rates from Shopify Shipping)	—	Calculated	12 Services UPS 2nd Day Air A.M.® (commercial addresses only) UPS 2nd Day Air® UPS 3 Day Select® UPS Next Day Air Saver® UPS Next Day Air® UPS Next Day Air® Early UPS Worldwide Expedited® UPS Worldwide Express Plus® UPS Worldwide Express® UPS Worldwide Saver® UPS® Ground UPS® Standard
USPS (Discounted rates from Shopify Shipping)	—	Calculated	3 Services First Class Package International Priority Mail Express International Priority Mail International

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support ogiegonzales@bongagung.com with your name and order number, and we will look into it for you.

In the event that your order arrives damaged in any way, please email us as soon as possible at ogiegonzales@bongagung.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at ogiegonzales@bongagung.com.